Xtruck USB Link FAQ
Q1: Can I update your Xtruck USB Link?
A1: No, do not update Xtruck USB Link, or it will not work.
Q2: Xtruck USB Link + Software need password?
A2: No, it does need, for more details, please check the user manual in the column "technical support" or under "Related Download Files".
Q3: I followed the instructions step by step to install the drivers. I didn't have internet connection and I never tried to update the USB-Link. The "POWER" light" got on and the "DATA" & "FAULT" lights go on and off, on and off. And the device manager show and hide the USB-link drive.
A3: This is because you install the original new driver and the Xtruck is broken, you need to return back to us for repair. (Note: please do not install the original software with our hardware.)
Q4: Does Xtruck work with Volvo Bus and Isuzu truck? Xtruck has no communication with these two vehicles.
A4: Xtruck hardware isn't compatible with Volvo Bus. And our Xtruck only work with North American Isuzu. Xtruck cannot work well with CAT,especially the Asian Cat, Xtruck only support CAT with J1939 and J1708 protocol, but so far most CAT engine is CAT special protocol CDL and J1939 Protocol has not yet come into use.
Q5: I bought one Xtruck USB-link, after the driver setup finish; I plug Xtruck into the computer and all the indicator lights flash, this is not should be like this, what it means? What should I do? Does Xtruck have any problem? (By the way, I followed the setup instruction in the video)
A5: Try to install successfully the software driver and then connect with the car to test the vehicles. Any more questions, please keep contact.
Q6: When the ECU starts, it shows an error message "Received Error Code: 275"
A6: The driver isn't installed successfully, and the software can't recognize the hardware.
Q7: When connect the Xtruck, The power light, data light and Fault light keep flash fast, what's happened?
A7: You try to update Xtruck, right? You have to return back us for repair.
Q8:Does Xtruck contain ISUZU IDSS software? IDSS software fail to loading and display CRC error: "the file C:\Program Files\IDSS\images\2007icvch \processed\fullsize\fullb606.rra doesn't match the file in the setup's cab file."
A8: Please check the setup instruction and step-by-step install the software, and at the same time make sure your computer system support Isuzu IDSS software.
Q9: I am your old customer; I buy from you several Xtruck. But this time, when I open this software: V-MAC III Service diagnostics V2.6.12, it display an error message "Unable to read value software\Mack Trucks, Inc\Common\Device ID", then I choose "Preferences" and then "RP123A Device name", but there is nothing in the drop-down box for me to choose
A9: Make sure the driver installs successfully and the Patch is installed. Please install the software on another computer, do not install on the computer that you previously used.
Q10: WAS Multi-Diag Truck Diagnostic Tool(item NO.SH49), Xtruck(item NO.SH27-C), DPA5 (item NO.SH47 and SH47-B)? What is their difference?
A10: both of the three truck scanners are powerful, good quality, best-selling,but there are some differences among them:
1) supported truck models: Xtruck(item NO.SH27-C)and DPA5 (item NO.SH47, SH47-B) mainly work with American trucks, WAS Multi-Diag Truck(item NO.SH49) mainly work with European trucks.
2) Function: their function is almost the same, mainly support diagnosis and basic programming for a part of trucks, for example: Xtruck support program for Cummins
Xtruck USB Link user manual free download. You can also download the vehicle list from this webpage.
1. Be sure to disable/uninstall anti-virus software
Please note,anti-virus software can flag up this item software as having a virus. This is a false positive and is due to the software containing the application file. So Before setup the device software, please disable/uninstall anti-virus software or install a more reliable free virus scanner! Our this item software is completely safe and virus free and all other virus scanners confirm this.
If the software data is destroyed or lost because you forget to disable/uninstall anti-virus software, please contact our customer service, we arrange to resend you CD or send you the software via internet.
2. Required windows operation system is windows XP
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Be sure to setup and run the device software under windows XP. Otherwise the device software and program can be broken or it will fail to work.